Order cancellation/modification
All orders can be canceled in 24 jam. If your order has been paid and you need to change or cancel it, you must Hubungi kami within 24 jam. Once the packaging and shipping process has started, it can no longer be canceled.
If you change your mind and have to cancel or modify your order after payment, you can contact us with your reason. Usually, after your payment, we will finish placing your order in 30 minutes.
Before the order is placed, we can help you cancel the order and refund you by primary payment route. While if the order is placed, we are helpless of canceling the order for you.
Bayaran balik
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them due to the parcel delivery fail by the carrier (in that case you might have to ake your local carrier for a package lost certification with their official stamp )
- you receive the wrong item
- the items are broken during the shipping process
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
*You can submit refund requests within 14 days after you receive your shipments. You can do it by sending a message on Hubungi kami halaman.
These occasions and solutions below only happen after you receive your shipments within 14 days.
Occasions
Sekiranya anda menerima produk kami dengan masalah yang rosak atau berkualiti, Anda boleh menghubungi kami dengan nombor pesanan anda, gambar, dan alasan terperinci sebagai rujukan. Setelah kami mengesahkan bahan -bahan yang diperlukan ini, Kami akan menghubungi anda secepat mungkin dengan dua penyelesaian yang mesra:
Kami dapat memberikan produk baru yang anda beli secara percuma, dan tidak perlu menghantar produk yang bermasalah kepada kami.
Kami boleh mengembalikan anda untuk item yang cacat yang anda beli dengan laluan pembayaran utama. Kadang -kadang ia mungkin berlaku 1 hari bekerja jika anda membayar dengan paypal. It may take a longer time which varies by different banks if you pay with a Debit or Credit Card.
Sekiranya anda menerima produk yang salah dari kami termasuk saiz, warna, jenis dan masalah lain, Anda boleh menghubungi kami dengan nombor pesanan anda, gambar dan alasan terperinci sebagai rujukan. Setelah kami mengesahkan bahan -bahan yang diperlukan ini, Kami akan menghubungi anda secepat mungkin dengan dua penyelesaian yang mesra:
Kami dapat memberikan produk baru yang anda beli secara percuma, dan tidak perlu menghantar produk yang salah kepada kami.
Kami boleh mengembalikan anda untuk item yang anda beli dengan laluan pembayaran utama. Kadang -kadang ia mungkin berlaku 1 hari bekerja jika anda membayar dengan paypal. It may take a longer time which varies by different banks if you pay with a Debit or Credit Card.
If you need to change the products in different sizes or colors, you can get in touch with us by attaching your order number, gambar, dan alasan terperinci sebagai rujukan. Setelah kami mengesahkan bahan -bahan yang diperlukan ini, we will reply to you soon with two feasible solutions:
You can send back the item to our company and after we receive the item (the package and product should be kept well without any issue of resale), we will ship you a new product that you need for free.
We can refund you by primary payment route after the item is sent from you to our company and get received (the package and product should be kept well without any issue of resale). Kadang -kadang ia mungkin berlaku 1 hari bekerja jika anda membayar dengan paypal. Mungkin mengambil masa yang lebih lama yang berbeza -beza oleh bank yang berbeza jika anda membayar dengan kad debit atau kad kredit.
Cost of return
To return your product, you should mail your product to the return address we offered below.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time and money it may take for your exchanged product to reach you may vary.
Return Address:
Building 13, Xinghuwan Garden,
No.333 Yundong Dadao, Wujiang District,
Suzhou City, Jiangsu Province, 215200 China
Tell: +86 13913741361
Name: Xiaoyan Wang
Company: Suzhou Muxiao Trading Co., Ltd.
Email: cs@knewland.com
